Refund policy

 

How do I return a product?

If you were to be unsatisfied with your purchase at Verso Skincare's website, you are entitled to withdraw your purchase or exchange your product by sending a notice to Verso Skincare (customerservice@versoskincare.com) within 14 day of you receiving your order. In the case of a product being broken during transportation, please send a photo for proof to Verso Skincare (customerservice@versoskincare.com).

 

• Returned product(s) should be in unused condition accompanied by the original invoice no later than 14 days after sending your notice.

 

• Returns will only be accepted if labels and original packaging are fully intact and in a resellable condition. Verso Skincare will not accept returns where labels have been removed or products have been opened.

 

• Refunds for returned goods will be made within 14 days of the return of the product by the same payment method used at the original purchase for the amount paid to Verso Skincare.

 

Please note that Verso Skincare does not handle any returns or withdrawals from other retailers. Please contact the retailer where the purchase was made in those matters.

 

 

What steps are needed for returns?

 

1. Send a notice to customerservice@versoskincare.com and include your order number, reason for return request and pictures of the product. Please also include your name, email address and phone number in order for us to be able to contact you if neccessary.

 

2. If the return is accepted, you will then receive a confirmation from us and we will send a prepaid return label. Please note that if you would like to return your product in another way, Verso Skincare do not offer compensation for the return fee.

 

3. Place the product(s) in the original shipping box, or another solid well-padded carton box. Close the box and tape it securely. Place the prepaid return label on the box and clearly mark the package with the order number.
If you choose to return your product in another way than recommended by Verso Skincare, please send it with an authorized and secure forwarding agent/transport company.

 

4.1. For returns with EU, Schengen and other European countries, please address the shipment to:

 

Verso Skincare - Selego AB - Attn: Refund
Brahegatan 10, 114 37 Stockholm, Sweden

 

4.2. For returns within United States, please address the shipment to:

 

Verso Skincare USA - Attn: Refund
401 W 33rd Street Apt 6A, New York NY 10001

 

5. We will send you an email confirmation once the return has been processed and the refund has been made.